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On the safe side of your career.

Head of Onsite-Support (m/f/d) Stuttgart


  • Develop and define an Onsite-Support management strategy for the DEKRA organization EMEA North for the following countries: Germany, Netherlands & Sweden
  • High process and customer know-how
  • Support the project TISAX readiness strategy for all DEKRA Automobil GmbH: LE, Branch-Offices and stations
  • Standardization for all decentral IT infrastructure EMEA North locations
  • Budget preparation and monitoring with the aim of continuous cost optimization
  • Define and implement more efficient processes, standards and guidelines for a customer-oriented onsite-support service.
  • Ensuring Onsite-support governance and cost transparency
  • Clarify and manage business requirements for the Onsite-Support EMEA North
  • Offerings in cooperation with the responsible managers of DEKRA service divisions and DEKRA regions
  • Develop and lead the Onsite-Support EMEA North team to carry out the support for the DEKRA users
  • Identify, capture and provide monthly reporting on key management metrics & KPI’s


  • Bachelor’s Degree in Computer Science and 7 – 10 years of experience in IT Service Management or any equivalent combination of education and experience that provides IT onsite-Support in a professional environment
  • Several years of experience managing a team of 15-20 (Onsite-Support) employees in an international environment
  • Very good knowledge in processes and customer requirements in all defined countries.
  • Experience with implementing support processes
  • Ability to effectively manage time according to changing priorities
  • Proven ability to build and maintain key relationships with stakeholders
  • Ability to work results-oriented even under great pressure
  • Strong customer-service orientation
  • Willingsness to travel
  • Very good German and English language skills

DEKRA als Arbeitgeber

DEKRA has been a reliable partner for over 90 years and ensures safetyon the road, at work and at home. As one of the world’s leading expertorganizations, the company employs more than 44,000 people in over 50countries. With qualified and independent services such as vehicle andindustrial inspections, certifications and consulting, every singleemployee works on our vision to become a Global Partner for a safe worldwith expertise, responsibility and passion on a daily basis.As a central service provider with over 400 employees worldwide, DEKRAIT supports all group companies with IT solutions and services. Wedevelop cutting-edge solutions ranging from international SAP templates,collaboration tools through to web-based and mobile applications.Customer orientation, process design, modern IT architecture andinternational projects are integral constituents of our work.

Safety meets knowledge and passion – that is why you can also rely on usas an employer and we provide safety in your life. In addition to anattractive salary, comprehensive social benefits and a company pension,we also provide you with the opportunity to work independently and takeon responsibility from an early stage. We stand for many and variedcareer options and invest in your further development.

If you have any further questions regarding Job-ID DE50389538-01 please contact::
Herr Dimitrios Cechagias +49 711 7861-2060

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