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On the safe side of your career.

Head of Service Excellence & Operational Platforms / Tools (m/f/d) Germany or Sweden

The position can be occupied in one of our offices in Germany or Sweden.


  • You take responsibility for the department and its project portfolio which includes leading the team on daily basis, but also act as project leader in some selected larger projects
  • You handle demand management, gather requirements, set strategic and functional targets from the operational business in cooperation with our Global IT
  • You identify and quantify services demand from our customers within the realm of Industrial Inspection to build an effective service offering strategy and portfolio
  • You execute the strategies, drive coordinated management of interdependent projects to develop the service execution system and operational tools


  • Engineer with BSc / MSc / PhD, preferably in IT, Industrial or Mechanical Engineering
  • Senior experience from project management, process optimization and development
  • Experienced in developing IT platforms and tools for service execution as well experienced in the field service management, experience in industrial inspection is highly appreciated
  • Self-driven and used to work individually to find solutions, but at the same time strong in collaboration and teamworking
  • Fluent in English
  • The position is situated in one of our DEKRA offices in the countries Germany, Sweden. However, you will interact with countries on all continents . This requires experience from working in an international environment and having cross-cultural awareness.

DEKRA als Arbeitgeber

Service Division Industrial Inspection is searching for a DepartmentManager for our Service Excellence, Operational Platforms & Toolsdepartment. The members in the team are situated in different countries.The main fields we currently are working within are driven by efficiencyand excellence in our operational businesses, covering inspectionprocesses, execution tools and development of the IT ecosystemsupporting the digital transformation in all our different businesslines.The technical diversity in our business lines is wide within IndustrialInspection where we provide testing and inspection related to NDT(non-destructive testing), Lift Equipment, Pressurized Equipment,Sustainability and Renewals, Construction, Electrical, Fire,Ventilation, Electrical and Mechanized/Robotized Inspection. Our maincustomer segments are found in power generation, process industry, realestate, and infrastructure.Safety meets knowledge and passion - that is why you can also rely on usas an employer and we provide safety in your life. In addition to anattractive salary, comprehensive social benefits and a company passion,we also provide you with the opportunity to work independently and takeon responsibility from an early stage. We stand for many and variedcareer options and invest in your further development.

DEKRA has been active in the field of safety for almost 100 years andensures safety on the road, at work, and at home. As one of the world’sleading expert organizations, the company currently employs around 47,770 people in approximately 60 countries on all five continents. With qualified and independent expert services, they work toachieve the company's vision that DEKRA will be the global partner for asafe, secure, and sustainable world.

If you have any further questions regarding Job-ID DE50604646-01 please contact::
Frau Laura Hofäcker +49 711 7861-1713

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