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www.dekra.de/karriere

On the safe side of your career.

Vice President Support Center Manager EMEA (m/f/d) Stuttgart, Hungary, Netherlands

Tasks

  • Develop and define a service management strategy for the DEKRA organization EMEA North and South
  • Budget responsibility for the entire IT support area EMEA, Service-Desk and Onsite Support with the aim of continuous cost optimization
  • Support of global DEKRA business projects as a stakeholder
  • Define and implement more efficient processes, standards and guidelines for a customer-oriented service desk and onsite Support EMEA
  • Ensuring governance and cost transparency
  • Clarify and manage business requirements for your global service offerings in cooperation with the responsible managers of DEKRA service divisions and DEKRA regions
  • Elaboration and provision of existing and new customer SLA's
  • Take strategic responsibility for the delivery of new services
  • Develop and lead your international team to carry out our customer-oriented services
  • Organize and prioritize work for your team to ensure critical issues are being addressed in an acceptable time frame and in compliance with internal SLAs
  • Identify, capture and provide monthly reporting based on key KPI’s together with our Incident- and delivery Managers

Qualifications

  • Bachelor’s Degree in Computer Science, and many years of experience in IT Service Management or any equivalent combination of education and experience that provides IT support in a fast-paced, professional environment
  • Several years of experience in managing of teams in a structure of more than 100 staffs in an international environment
  • Experience with designing and implementing support processes
  • Scrum & HDI & ITIL V3, V4 + Certification preferred
  • Strong organizational and leadership skills with the ability to make decisions in a rapidly changing, and competitive environment
  • Analytical and critical thinking skills and a strong hands-on approach
  • A self-motivated, take initiative person who can work independently and adjust to different environments and cultures
  • Proven ability to build and maintain key relationships with stakeholders
  • Very good English and German language skills

DEKRA als Arbeitgeber

Safety meets knowledge and passion - that is why you can also rely on usas an employer and we provide safety in your life. In addition to anattractive salary, comprehensive social benefits and a company pension,we also provide you with the opportunity to work independently and takeon responsibility from an early stage. We stand for many and variedcareer options and invest in your further development.

DEKRA has been active in the field of safety for almost 100 years andensures safety on the road, at work, and at home. As one of the world’sleading expert organizations, the company currently employs around 47,770 people in approximately 60 countries on all five continents. With qualified and independent expert services, they work toachieve the company's vision that DEKRA will be the global partner for asafe, secure, and sustainable world.

If you have any further questions regarding Job-ID DE50583400-03 please contact::
Herr Dimitrios Cechagias +49 711 7861-2060
DEKRA SE

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